The most common and immediate approach to IT quality is aimed at identifying and solving the problems
and the critical issues
that arise during application execution.

Most definitions of “quality” refer to the same basic principle: product/service quality is represented by its ability to satisfy the expectations of the people who use it.

The aspects linked to the end-users experience are therefore a crucial element in software quality. This is especially true for the growing numbers of companies that interact with their customers mainly (if not only) through digital tools. offers a broad range of solutions and services serving two goals. Firstly, they can be used to make sure that the application quality perceived by end-users is in line with their expectations and with company objectives. Secondly, they can be used to deal quickly and effectively with help desk services and problem management.